Terms and Conditions of Sale

This document sets out the terms on which you agree to purchase a product from Kate Feakins, trading as Kate Feakins Cake Design (“KFCD”).

  1. Price

You agree to pay KFCD the price as quoted. No VAT is chargeable on KFCD’s products. I will inform you if KFCD becomes VAT eligible.

  1. Bookings and deposits

All orders (including the date the product is required) are only secured once we have received a non-refundable deposit of 50% of the quote. Once deposits have cleared, we will send you an email confirming receipt and your booking date will then be fully secured. Please note that the initial deposit and any further payments are non-refundable. Funds will have been used to buy perishable and non-reusable items for a unique cake; resources will have been committed to produce the cake on the requested date and the cake may be in the course of production. 

  1. Final payments

Full balance is due 3 weeks before your agreed delivery date, payable by electronic transfer. Failure to make payment of the remaining balance may result in your order being cancelled and your date being made available to another customer.

  1. Alterations to orders

If you wish to make changes to the agreed order, you must inform KFCD as soon as possible. If you wish to make alterations that will affect the cost, the balance will be adjusted accordingly. KFCD reserves the right to refuse any alteration request, and reserve the right to require a further deposit payment.

  1. Change of order date

If you wish to re-arrange the date of your order, KFCD will try to accommodate these changes without any additional charges, providing sufficient notice is given and KFCD has availability. However, if KFCD is unable to fulfill your order on your revised date your deposit(s) will be retained UNLESS the date change is due directly to Covid-19 restrictions.

  1. Delivery/collection

Collection – If you wish, and with prior arrangement, your order may be collected from:

Kate Feakins Cake Design
Lavender House
Ash Road
Hartley
Kent
DA3 8EY

at an agreed date and time. Should you wish to change these arrangements, KFCD will try to accommodate but cannot guarantee availability.

Delivery – KFCD will deliver at the time, date and venue agreed. If KFCD is unable to deliver because there is nobody to receive the product, or the venue details provided are incorrect, the cake will be returned to KFCD’s premises. Further delivery arrangements will be at extra charge, payable by you and subject to availability.

On delivery, you or a representative of your venue must confirm that the cake is in good and undamaged condition. No responsibility can be taken by KFCD for any subsequent damage once the cake has been handed over to you/your venue.

  1. Wedding consultations

Appointments for wedding consultations are secured once KFCD has received a £20 fee. This is then deducted from the price of your wedding cake order. In the event that you do not proceed to book your wedding cake with KFCD, the fee will be retained. KFCD requires at least 24 hour’s notice of cancellation of a consultation appointment. In the event that you cancel with less than 24 hours notice, or do not attend the appointment, the fee will be retained. Should you wish to reschedule, KFCD will try to accommodate this but cannot guarantee availability. In the event that KFCD cancels the appointment, the fee will be refunded.

  1. Equipment hire

A cash deposit is taken for the hire of equipment such as cake stands. This is reimbursed on the safe return of the item by the agreed date, providing the item is clean and has sustained no damage whatsoever. Deposits will be retained in full or in part to cover the cost of repair or replacement, or late return.

  1. Intellectual property and publication rights

By proceeding with the purchase of a cake or other product, you agree that KFCD is the sole designer and owner of the cake design. You have no ownership rights over any cake design. All rights in any original designs created by us shall remain the exclusive property of KFCD.

KFCD reserves the right to use any image of your cake, designed and produced by KFCD, for publication in the media, after the agreed collection/delivery date.

You agree to share with KFCD any professionally photographed images of your wedding cake, along with the photographer’s name so that they may be credited.

  1. Allergies

Please note that while cakes may be made with ingredients that do not contain a specified allergen (eg, gluten, egg, nuts), all cakes are produced in a studio that does process these products. Therefore, WE CANNOT GUARANTEE AGAINST ALLERGEN TRACES BEING PRESENT. Allergy information is provided with each cake order.

  1. Disputes

Any refund given for disputes regarding a cake or other product are completely at the discretion of KFCD and are not automatic, unless the product is not fit for purpose, or not in accordance with the specifications of the Order Form.

You must inform KFCD as soon as possible if a cake or other product is not fit for purpose, or has not been produced in accordance with the Order Form. You must also return the product for our inspection. Refunds will not be given for any cake that has been consumed, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it was supplied.

Any claim by you against KFCD is limited to the cost of the cake. No claim lies for indirect or consequential losses, howsoever caused, nor injury to feelings or distress. Nothing in these terms and conditions affects your statutory rights or purports to exclude liability for injury or death.